A recent report by PWC on Workforce of the future
What influence technology, automation and artificial intelligence (AI) have on where we work and how we work?
The potential for AI to underpin and grow the world of work is unbounded. It plays an essential role in matching skills to employer, capital to investor and consumer to supplier. Growth in AI brings a digital value chain and commoditisation and automation of tasks – but comes with warnings. While it can create a thriving marketplace, it can grow to take over the entire economic system. And with AI pervasiveness comes vulnerability to cyber-attacks or wide-scale manipulation.
Closely linked to AI is Data. How governments, organisations and individuals decide to share and use it is key to everything. The digital assistants, chatbots, and machine learning will understand, learn, and then act based on the information provided by the available data.
What is our place in an automated world?
There are three levels of AI:
- Assisted Intelligence - Widely available today, improves what people and organisations are already doing. A simple example is the GPS navigation that offers directions to drivers and adjusts to road conditions.
- Augmented Intelligence - Emerging today, helps people and organisations to do things they couldn’t otherwise do. For example, car ride-sharing businesses couldn’t exist without the combination of programmes that organise the service.
- Autonomous Intelligence - Being developed for the future, establishes machines that act on their own. An example of this will be self-driving vehicles, when they come into widespread use.
I am one of the optimists who believes AI could create a world where human abilities are amplified as machines help mankind process, analyse, and evaluate the abundance of data that creates today’s world, allowing humans to spend more time engaged in high-level thinking, creativity, and decision-making.